Posts: James Peters

James Peters Author

Ketchum clients have trusted this communications leader for strategic and creative counsel since 2004 when he joined Ketchum. Today Peters leverages his 24 years of public relations experience in the ever-evolving retail sector by working with client teams to drive feet to store (brick and mortar) and clicks to sites (e-tail). Engagement ranging from product and brand launches, media relations, franchisee & internal engagement, store openings, corporate reputation & crisis management and path-to-purchase messaging.

Peters is a retail expert, having collaborated on projects in grocery, food service and dining, QSR, general merchandise stores, convenience and gas stations, home improvement, health and personal care, electronics and e-commerce.

Peters is a self-acclaimed barbeque connoisseur and chef. He and his wife do their best to raise their teens in Dallas, along with a wily three-year-old Catahoula hound dog.

NRF Highlights: Retailers are Focusing on Employees and Purpose…Are You?

by James Peters| January 17, 2020

The 2020 NRF: Retail’s Big Show was wall-to-wall technology. From a spill-seeking robot that patrols grocery store aisles to vision-recognition systems for self-checkout, it’s clear artificial intelligence and other technologies are enabling retailers to streamline operations and improve customer experience.   But looking past the headline-grabbing tech, one of the biggest trends during the three-day […]

Follow These Three Trends with Me at NRF 2020

by James Peters| January 9, 2020

“2020 Vision” is this year’s theme for NRF: Retail’s Big Show, the annual industry event that will convene in New York this Sunday. From augmented reality to artificial intelligence, and all points in between, retail is swirling with potentially game-changing trends which brands must explore in the never-ending quest to attract and retain the customer. […]

Infographic: CPG and Retail Trends

by James Peters| December 19, 2019

How are you going to compete next week and next year? To find out, take a look at Ketchum’s 2020 CPG and Retail trends infographic, where we’ve highlighted the can’t-miss trends we see coming your way. It’s a must-read if you want to engage people and create memorable experiences to drive sales in 2020. Best […]

What to Look for at the Groceryshop Conference, and Why

by James Peters| September 10, 2019

Personalization, convenience and value are what consumers demand and expect from retailers. The question for grocers is – how are you delivering on those expectations to drive growth? Winning the customer engagement game in grocery retail reality is ever-challenging, especially given the ongoing influence of online shopping and social media in the consumer lexicon. Such […]

Immerse Yourself in Experiential Retail with What’s in Store?

by James Peters| May 1, 2019

When my daughter arrived at college last fall to begin her freshman year, a popular retailer welcomed her with open arms just steps from her new dorm. They didn’t merely entice her with coupons and tchotchkes. Rather, they brought their wares to her via an on-campus pop-up store, enabling students (and parents) to shop, purchase […]

Shoptalk: Experiential Storytelling

by James Peters| March 8, 2019

The “talk” at Shoptalk was about customer-centric experiences and storytelling. Dozens of high-profile speakers from leading brands, combined with a bustling conference floor and more than 8,000 attendees networking in The Venetian in Las Vegas for four days, made for an annual event retailers could not miss. Ketchum will be back. The experiential-centric brands who […]