What COVID-19 Vaccines Mean for Employees and Customers 

The milestone we’ve waited for throughout 2020 has finally arrived. Vaccines to protect against the COVID-19 virus are winning approval, moving through supply chains, and beginning to be administered. 

As this process unfolds, there will be many factors companies can’t control, like the local availability of vaccine doses. But what they can control may go a long way toward helping employees and customers through the next several months. And toward protecting or enhancing your corporate reputation. 

Ketchum has gathered a group of our own leaders – who work with clients on the front lines of the pandemic — to pool up-to-the-minute thinking about what leaders like you can expect, plan for, do, and say. Employee and stakeholder communications will be at the center of this issue, and Ketchum can help. Reach out to let us know how the issues our team has raised apply to your own challenges. 


Abby Lovett 
Managing Director, Retail
[email protected]  

Chris Handler 
Partner, Managing Director, Public Sector / Government
[email protected]  

Con Franklin 
Managing Director, Health, Ketchum London
[email protected]  

Corinne Gudovic 
Partner, Associate Director Client Development, North America
[email protected]    

Luke Dickinson 
Senior Vice President, Health Services
[email protected]    

Melissa Kinch 
Partner, Managing Director, Technology
[email protected]    

Tamara Norman 
Partner, Managing Director, Corporate Reputation & Employee Communications
[email protected]

We’re a leading global communications consultancy committed to progress since 1923. Our evolution has been fueled by the empathy and intelligence we have embraced over the past 100 years. Progress allows us to create a thriving environment where we deliver innovation and client excellence and build lasting relationships with our partners and employees. 

Ketchum’s team works together to reshape and elevate the impact of communications on business and society. Together, we are passionate about the work we deliver and prioritize creating a welcoming and inclusive community for clients and employees.