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Posts:Crisis Management

On the Crisis Front Line: Hurricane Florence

by Michael Anderson | October 25, 2018

When the phone rings or an email chimes its arrival to your inbox, you never know what’s on the other side. This is especially true for a crisis counselor. Ketchum’s Issues & Crisis team supports all of our 14 industry specific practices. We help clients anticipate reputational vulnerabilities and provide strategic counsel from before issues […]

Easy to Criticise – Harder to Get It Right

by John Bailey | April 21, 2017

Now that the dust is settling on the United Airlines saga, what else is there to say about this latest example of the power of unhappy customers armed with smartphones to turn a badly-handled service issue into a full-blown reputation firestorm? This one ticked all the boxes, with screaming headlines, stern editorials, social media memes, […]

Reputation Management: A Blueprint for 2017

by John Bradbury | February 8, 2017

2017, a year of significant change in many parts of the world for sure. What will it hold for organizations in the area of reputation management? A new year always brings new challenges in an ever-evolving reputational threat landscape. But it also inevitably includes imperatives which are seemingly timeless and risks we can anticipate year […]

The Seven Deadly Sins of Online Reputation Management

by Ludi Garcia | February 13, 2014

Online and offline crises share a number of similarities, which means monitoring and a plan based on a prompt and credible response can help companies avoid or minimize a major negative impact. However, the way to achieve this in the online world is challenging. The Internet is a catalyst that breaks the barriers of time […]

Superstorm Sandy: Approaches to Consider for Emergency and Citizenship Communications

by James Donnelly | October 31, 2012

Corporate communicators may be wondering how to support either emergency communications to employees/customers, or humanitarian efforts in the wake of Superstorm Sandy. Here’s a quick list of top approaches to consider:

GoDaddy.com Hits Crisis Mode

by Ryan Shell | September 11, 2012

GoDaddy.com crashed on Monday, September 10th, and it took thousands of other sites down with it. Simply put, GoDaddy.com was hacked and their DNS servers were taken down went down faced an internal error prompting a cascade of crashes. In  layman’s terms, this means if you purchased a domain or host your site with the […]