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Posts:Crisis Management

5 Things Your Brand Can Do to Enhance Consumer Trust

by Daniel Stillman| July 30, 2019

By now you have seen pictures of people who you follow on social media using the photo editor app, FaceApp, to age themselves as part of the recent #AgeChallenge that over 150 million people have now taken part in. The social media challenge prompted people to use the app’s “old age” feature to edit their […]

4 Tips to Upgrade Your Approach to Issues Management

by Caryn Benisch| April 25, 2019

In today’s rapidly changing political landscape, issues management may be more important than ever before. I recently attended a workshop hosted by the Public Affairs Council that reinforced the increasing relevance and value for organizations to be prepared for issues-related threats and opportunities. Before delving into key learnings from the workshop, let’s define the term […]

Food for Thought: Is Your Company Ready for “Techlash”?

by Melissa Kinch| March 21, 2019

Technology brands have championed the idea of disruption in all parts of our businesses and lives. But is there a different kind of disruption coming for the industry?  One marked by diminished reputations and lack of adoration from consumers?

On the Crisis Front Line: Hurricane Florence

by Michael Anderson| October 25, 2018

When the phone rings or an email chimes its arrival to your inbox, you never know what’s on the other side. This is especially true for a crisis counselor. Ketchum’s Issues & Crisis team supports all of our 14 industry specific practices. We help clients anticipate reputational vulnerabilities and provide strategic counsel from before issues […]

Easy to Criticise – Harder to Get It Right

by John Bailey| April 21, 2017

Now that the dust is settling on the United Airlines saga, what else is there to say about this latest example of the power of unhappy customers armed with smartphones to turn a badly-handled service issue into a full-blown reputation firestorm? This one ticked all the boxes, with screaming headlines, stern editorials, social media memes, […]

Reputation Management: A Blueprint for 2017

by John Bradbury| February 8, 2017

2017, a year of significant change in many parts of the world for sure. What will it hold for organizations in the area of reputation management? A new year always brings new challenges in an ever-evolving reputational threat landscape. But it also inevitably includes imperatives which are seemingly timeless and risks we can anticipate year […]