News + Views
Posts:March 2020, Ketchum Leadership Communication Monitor
Keep Your Company’s Reputation on the Right Path During and After COVID-19
by Bill Zucker| March 30, 2020
Those of us who have written crisis communications plans or facilitated simulations for our clients have seen the scenario versions of “how would you handle a pandemic?” I’m starting to think we didn’t do it justice. The COVID-19 crisis unfolding in our world has tested us in ways I don’t believe anyone fully anticipated. And, […]
Creativity and Innovation in the Era of COVID-19
by Barri Rafferty and Tera Miller| March 27, 2020
The COVID-19 coronavirus upended daily routine as we know it. Businesses closed their doors to customers. And products we have not used in decades have become pantry staples. The impact of this shifting lifestyle is causing us to regroup and change the way we live. As businesses, we need continuity to stay economically relevant while […]
Leading Communicators Offer Perspectives on COVID Crisis Management
by Rob Flaherty| March 20, 2020
This post was originally published on the Page Society blog. I had the privilege today to moderate a discussion among more than 100 leading chief communications officers and agency leaders, all members of the Page Society. The topic was how companies are and should be responding to COVID-19. There was broad agreement that this unprecedented […]
Preparing for the Future of Tourism in a Post-COVID-19 World
by Sara Garibaldi, John Bradbury and | March 19, 2020
The coronavirus crisis is having massive impacts on the tourism industry—many of which will reshape the industry’s future landscape. What actions should the stakeholders of this industry be taking today from a marketing and communications perspective? The truth is no one knows for sure; we’re all figuring this out together. However, a business-as-usual approach is […]
The State of Travel Reporting in the World of COVID-19
by Sara Garibaldi| March 17, 2020
Given the travel bans in place across air travel and cruising, corporate travel restrictions, event cancellations, the absolute necessity to socially distance, and overall aversion to travel, the global tourism and hospitality sector is reeling from the COVID-19 pandemic. International restrictions aside, the share of U.S. adults who said they’re less likely to travel domestically […]
Collaborating Virtually Due to COVID-19? Turn on Your Webcam!
by Amanda Kowal Kenyon| March 12, 2020
As COVID-19 runs its course around the world, I’m writing this post from an increasingly familiar workspace: my kitchen counter. Today alone, I’ve facilitated two meetings online, had a one-on-one with a direct report, informally checked in with a colleague and attended a town hall as a remote employee, all via my webcam. Initially, back […]
