As if getting married and starting a new life wasn’t enough—I recently decided to accept a new job. It has taken a while for me not to trip up on either my new married name or new employer when introducing myself or answering the phone. But more importantly, like any change, it has been a […]
With 100 million users and 400 million snaps a day, it’s no wonder brands are turning to Snapchat to connect with consumers. The social networking platform allows brands to connect and interact with an audience in real-time by posting engaging content. However, with these perks come even greater obstacles. Below are, in my opinion, the […]
I’ve noticed a disturbing trend: a decline in share of voice. No, not that share of voice… I’m talking about the familiarity, trust and nuance gained by connecting via the spoken word. It seems that, in this increasingly digital landscape, the phone call has all but disappeared. The aversion is so great that I’ve even […]
Picture this: Your medical record and financial information was stolen at your local hospital following a simple procedure. Now you’re unexpectedly receiving bills for prescriptions you were never prescribed and procedures you never had. While network hijacks, hacks and data breaches have been the norm for retail and financial institutions, medical records are becoming an […]
We recently rolled out Facebook at Work at Ketchum. The technology is easy; we’re familiar with it already as it mirrors Facebook. Driving adoption, on the other hand, is the far more exciting and challenging piece. I’m not going to tell you Facebook at Work is a silver bullet for internal communication, but it is […]
Even though this is my 13th Olympic Games, each experience is unique. I’m proud to be here with a record number of Ketchum colleagues on-site from 10 cities around the world (and our partners at MMC) to staff six different client programs. We’re managing everything from press events to athlete services. We’re in the Olympic […]
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