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Posts:July 2020, Brand

Study Shows Brands Face a Moment of Reckoning as Consumers Ask Hard Questions

by Mary Elizabeth Germaine| July 22, 2020

A once-in-a-lifetime moment of reckoning has arrived for brands across every industry. As the COVID-19 crisis continues to unfold—alongside intensified calls for social justice reforms—data from Ketchum’s new study, Brand Reckoning 2020: How Crisis Culture Is Redefining Consumer Behavior, Loyalty and Values demonstrates a seismic shift in what consumers value. In mid-June, three months into […]