Why Co-creation is the Next Big Digital PR Trend

2938293123_f5f930dbd2Whether it’s a leading consumer brand employing a celebrity as creative director or a major B2B tech firm collaborating with a psychologist on a best practice guide, co-creation is a bandwagon that the world’s leading brands are rapidly jumping onto. Co-creation is the process by which a brand partners with an ‘influencer’ and they then work together to create (and often distribute) content.

Why is this trend increasing?

  1. The power of celebrities and ‘influencers’ remains high.
  2. But our trust in them (and in brands) is diminishing.
  3. Increasingly influencers want more than just ‘payment’, they want content and/or kudos.
  4. The need for brands to remain ‘current’ and embrace the zeitgeist.
  5. To target new communities that are otherwise out of reach.

To make the most co-creation, brands need to bear the following 4 steps in mind:

  • Be authentic. After years and years of push marketing, we’ve all grown pretty savvy to inauthentic attempts by brands to get in front of our eyes. We spot it a mile off, it leaves a bad taste in our mouths and makes us less likely to trust a brand, let alone buy from them. Transparency isn’t just necessary to retain eyeballs or from a moral standpoint, it’s increasingly a legal requirement too.
  • Their world, not your world. It might sound obvious, but if you are co-creating specifically to try and tap into the community an influencer has established, then it makes sense to focus your efforts in the place where that influencer has influence. So forget about your owned channels and/or the existing channel strategy you have in place. Go where the people are and to the place where your influencer is able to express their creativity effortlessly. For example, if you are working with a video blogger, then the medium and networks you use should be selected specifically for this.
  • Embrace unpredictability. As seemingly with everything online these days, you have to work harder and harder to break through. Your content doesn’t just have to compete with all your competitors out there, it has to compete with the updates from friends and family on your Facebook newsfeed that you actually care about. Being different and unpredictable is a great way to achieve this.
  • Realize that everyone is an influencer now. The ultimate end point for co-creation is user generated content. In a world where everyone has a Facebook account, the potential for digital influence is far greater than it ever has been. Encouraging people to co-create with a brand is perhaps the most powerful form of viral marketing imaginable.

Co-creation isn’t without its perils and pitfalls. It requires a brand to adopt a mindset where it relinquishes an element of control. It has to put its faith (and its brand equity) in the hands of someone else. But get it right and it can be a powerful way to build credibility and reputation.

This article first appeared on econsultancy.
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With a wealth of experience working in digital marketing and PR, Danny Whatmough is an Associate Director working in the digital team at Ketchum and is a thought leader in the wider PR industry. He is chairman of the PRCA’s Digital Group and is currently heading a PRCA working group looking at the ‘future of the PR agency.’ He is also an influential industry commentator through his own blog (dannywhatmough.com) and as a guest blogger on Econsultancy, The Wall, Huffington Post and Social Media Today. Danny is often quoted in the industry press as well as being a regular speaker at industry conferences and events. He is on Twitter at @dannywhatmough