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Posts:Issues and Crisis

9-11 Memorial

Remembering 9/11

by Michael O'Brien| September 10, 2021

If you’re old enough to have experienced, directly or indirectly, the terrorist attacks of September 11th, 2001, you may have been asked over the years “Where were you on 9/11?” For people in New York, Washington D.C. or rural Pennsylvania, that question has a singular resonance. In my case, the answer is simple: “At Ketchum.” Where else would […]

Natural Disasters Are Evolving. Your Retail Crisis Management Plan Should Too

Natural Disasters Are Evolving. Your Retail Crisis Management Plan Should Too

by Andrew Moesel| August 12, 2021

Once-in-a-generation hurricanes seem to happen every year. Seattle is sweltering with heat and earlier this year Texas was freezing with cold. Normally dry parts of Europe are soaked from dangerous floods. The planet is simply playing by different rules than it was even a decade ago—climate change is increasing the number and severity of natural […]

A Cybersecurity Strategy for Reputation and Business Continuity - close-up of woman's face with computer code projected onto it

A Cybersecurity Strategy for Reputation and Business Continuity

by Andrew Moesel and Bill Zucker| June 3, 2021

Cybersecurity strategy has been an imperative for operations/IT leaders and their communications partners for years, but its importance has been starkly highlighted by this weekend’s cyberattack on JBS Foods. It’s tempting to call this attack on the world’s largest meat processor a wake-up call for companies, but that’s only true for those who have been […]

Counseling from Inside the Fire

Counseling from Inside the Fire

by John Bradbury| December 1, 2020

The events of 2020 have affected all of us in different ways, but make no mistake—we’ve all been affected. For those of us working in crisis communications and reputation management, new dynamics are creating unexpected new challenges. I believe we will look back on this year as an inflection point for the communications disciplines related […]

How Crisis Culture Is Changing Workforce Priorities

How Crisis Culture Is Changing Workforce Priorities

by Tamara Norman| October 26, 2020

Last week, I moderated a discussion at the PRovoke Global Summit entitled “How Crisis Culture Is Changing Workforce Priorities—Possibly Forever.” The conversation built off Ketchum’s recent Work Shift 2020 study, which focused on the rapidly changing dynamics of the workforce in the era of COVID-19. We wanted to find out what changes leading organizations are […]

Empathy: The Key to Human Connection in a Crisis

Empathy: The Key to Human Connection in a Crisis

by Andrew Moesel| October 14, 2020

Crisis is my job—it’s even right there in my title—but in 2020, it feels like we are all working in crisis, both professionally and in our personal lives. Recently, like so many of us, my friends and family have grappled with an onslaught of hardships: losing loved ones, getting fired, confronting the hard truths of […]