Jo-ann Robertson is the CEO of Ketchum London. Her areas of expertise includes strategic media relations, crisis and issues management, stakeholder relations, corporate reputation management, and government relations. Jo-ann is a connoisseur of fine shoes and loves baton twirling.
As a tough working class Glaswegian I was brought up with the expectation that nothing would keep me down for long. Weakness was not an option. It is something that I have carried with me into adult life, and even today, I tell myself to ‘pick yourself up and dust yourself down’. Essentially, just get on with life.
Read the paper, go on Facebook, listen to the radio, or watch the telly, and you will witness organisations, companies, and people in crisis. The Government over Brexit, water companies over financial behaviour, and CO2 plants over poorly timed closures, resulting in a CO2 shortage across the food and drink industry. None of these are the result of communication. They are a result of organisational or personal failures.
And that is why I believe that there is no such thing as a public relations crisis.
They say that as you get older time passes much more quickly, well I can certainly vouch for that. The first nine weeks of the year have flown past, so it’s important to pause and appreciate the great things we have achieved and the lessons learned. February has been another global whirlwind. I spent a […]
Want to become a better leader? Stop talking and start listening. I’ll be honest from the get-go. Listening is not my preferred option, I prefer talking. I am a person who likes to speak up, have my say, come up with solutions. Those who know me know I am a strong personality who is confident […]
Political uncertainty leads to economic uncertainty, which, in turn, leads to business uncertainty as people fear for their job security and the future success of their company. What people want, and need, during tough times is strong leadership.