Posts: James Donnelly

James Donnelly Author

James Donnelly is senior vice president, crisis management with broad experience in issues/crisis management, crisis training, communications training, corporate public relations, and global corporate communications. He is also the main steward of the agency’s North American Issues & Crisis Management Network – a group of 40+ counselors.

As a senior member of Ketchum’s Issue and Crisis Management Specialty Team, James leads programs that include: threat assessments, capability building, trainings, simulations, strategic counsel and response support. In addition, James leads programming of the Executive Crisis Management Academy, the most comprehensive training program ever offered on crisis management.

James is currently an advisory board member of the Center for Global Public Relations at UNC Charlotte, a university where he also guest lectures on crisis management. He can be followed at and through his blog:

Pros and Cons of 'Citizen Broadcasting' and How Companies Can Use Social Media to Protect Reputation

by James Donnelly| October 10, 2011

Several recent headlines have been apt reminders that social networks are designed to scoop the media in the initial stages of an emerging crisis. An interesting example is the September 2010 shooting at the Discovery Channel offices in Maryland. An article in The Washington Post highlighted the fact that Twitter broke the story and included […]